Online orders must be placed at least 48 hours in advance (not counting weekends). All baked goods are perishable and preservatives aren’t used.
We ship Monday through Wednesday by USPS Priority Mail. If you order on Monday it will be shipped Monday, Tuesday or Wednesday. Orders received on Tuesday will be shipped Tuesday or Wednesday. Orders received on Wednesdays will be shipped Wednesday or Monday UNLESS there’s someone to go out to the Post Office on Thursday or Friday. As a one-woman-show, I can’t leave the bakery unattended while it’s open on Thursdays and Fridays. I will most definitely try to make arrangements for but no promises can be made.
If you are unhappy with your purchase please immediately notify us within 24 hours of receipt. Please stop in during business hours or call (no email). We will give you credit for the amount returned toward a future purchase or will refund your money. All refunds will be provided as a credit to the credit card used or an in-store credit within five (5) business days upon receipt of the returned merchandise. You must present the receipt from the bakery if you purchased in person.
Order cancellation must be called in (207-214-8512) at least 24 hours in advance of the shipping or pickup date except for custom orders.
Orders being shipped are packed well but things happen. It’s rare. If the product is damaged in shipping, we will process a damage claim with USPS. Your claim must be made within 24 hours of receipt. The shipping company may require that the damaged product, box & all items included in package be picked up for inspection; so please do not discard the box, product or any of its contents.
All custom orders must be paid in full when the order is placed. Custom orders (special occasion cupcakes, for example) cannot be refunded with less than three days notice without talking with Robin first. Let’s see if we can work this out so that neither of us lose money. 🙂
The bakery is full of wheat, tree nuts, peanuts, eggs, and other allergens. Please keep this in mind if you are allergic to any of these ingredients.
Gluten free isn’t an option because of the wheat dust in the air. Dumping a bag of flour into a bin and grinding some of the flour I use in bread makes it impossible to offer gluten free with a clear conscious. Excluding gluten from recipes wouldn’t be enough to keep it out of the food.